Ph: (03) 6237 0088 | E: puzzles@puzzlesolutions.com.au

Disclaimer

 If you change your mind about a product after delivery, we may at our discretion provide you with a refund or an equivalent amount in credit (of the product cost only). However, if a product is a specific custom order, this may invalidate this request, as this item may not be able to be returned into general stock.  A return request must be made to our Customer Service department on telephone number 0362370088 within 7 days of receipt of goods. Once a return request has been approved, the customer service team will issue you with a Return Authority and provide you with details of how to return the goods. Goods should not be returned without receiving a Return Authority from our Customer Service department, as this will invalidate any claim. All returned goods must be received complete and undamaged (unless the fault or damage is due to transit or manufacture) for the claim to be processed.

 We are not responsible for any lost returned parcels. Please send back to us via our recommended method or a traceable method such as registered post or courier with tracking numbers. This will occur at your expense unless otherwise arranged.

 Any returned items will be credited for the amount of the item paid excluding postage and handling.

 Sale or discounted items may be returned for store credit only or exchange and not for refund.

You can choose to either return or exchange your item by returning it to us via mail. 

Any returned item must be:

  • In a saleable condition
  • Unused or unworn, with all original sealed packaging or tags attached
  • Returned to us within 30-days from your purchase date
  • Please Send all returns to:
The Puzzle People
PO Box 169
Richmond TAS 7025

If you have any queries regarding the returns process, please do not hesitate to contact our Customer Service Team on 0362370088 Monday to Saturday 9:30am to 4:00pm (AEST) or via email puzzles@puzzlezsolutions.com.au

What are the Conditions on Returns and Exchanges?

Except where goods are faulty, for Refunds and Exchanges, freight costs, to return the product to us and/ or to resend the new item back to the customer are covered by the Customer. Goods being return to us, except where faulty, need to reach us in saleable condition. Failure to provide adequate packaging may result in a refund being refused. Proof of postage needs to be provided for each and any returned parcel. This includes a photo of the parcel addressed to us and a tracking number. Any and all credits will not be processed until goods have been received and inspected; there are no exceptions.

WHAT IF I RECEIVE A DAMAGED OR FAULTY ITEM?

If you have received a faulty or damaged item, simply call our Customer Service Team on 0362370088, Monday to Friday 9:30am until 4.00pm (AEST) or email us at puzzles@puzzlezsolutions.com.au and we will be happy to help you.